Shipping Policy | Cool Canna
Shipping & Delivery Policy
Last updated: 1 March 2026
At Cool Canna, we provide discreet, reliable delivery for our adult members across South Africa. This policy outlines our delivery options, fees, timelines, and important conditions.
Delivery Overview
All orders are carefully packaged with discretion and dispatched via trusted courier partners or approved local delivery services, depending on location and operational conditions.
1. Delivery Rates & Dispatch Timelines
| Delivery Area | Rate | Dispatch Timing | Order Cut-Off |
|---|---|---|---|
| Helderberg Local Express Somerset West, Strand, Gordon’s Bay |
R80 | Same-day dispatch may be available | 12:00 noon (weekdays) |
| Nationwide (South Africa) | R95 | Estimated 1–3 business days* | 12:00 noon (weekdays) |
*Remote or outlying areas may require additional delivery time.
2. Delivery Options Explained
Helderberg Local Express
- Available for qualifying addresses within the Helderberg (approximately 20km radius)
- Same-day dispatch may be available for orders placed before the daily cut-off
- Dispatch timing is subject to courier availability, traffic, and operational considerations
Nationwide Delivery
- Standard courier delivery across South Africa
- Typical delivery window of 1–3 business days after dispatch
All deliveries occur Monday to Friday during standard business hours. Orders placed after the stated cut-off times are processed on the next business day.
3. Minimum Orders & Free Shipping
- Helderberg Local Express: Minimum order value of R350
- Free nationwide shipping applies to orders of R600 or more
- Complimentary shipping is fulfilled via standard courier services only
4. Order Processing
- Orders are processed once payment is confirmed
- Processing may take up to 24 business hours
- During promotional or peak periods, processing times may be extended
5. Tracking Your Order
- Courier deliveries: Tracking details are provided once dispatched
- Local deliveries: The driver may contact you prior to arrival
6. Shipping Coverage
- Delivery is available within South Africa only
- We do not offer international shipping
- We do not offer in-store or public collection
7. Important Information
- Delivery timelines are estimates and not guaranteed
- Accurate delivery address and contact details must be provided at checkout
- Delivery fees and availability are confirmed at checkout and may change without notice
Need assistance?
For delivery or shipping enquiries, contact us at info@coolcanna.co.za.
Cool Canna
Handcrafted with care. Delivered with discretion.