Shipping Policy | Cool Canna
Shipping & Delivery Policy
Last updated: 31 December 2025
We aim to deliver your Cool Canna order quickly, discreetly, and reliably. Below you’ll find clear information about delivery options, timelines, and rates across South Africa.
Delivery Rates & Timelines
| Delivery Area | Rate | Estimated Delivery Time | Order Cut-Off |
|---|---|---|---|
| Strand & Somerset West (Uber Local) | R80 | Same day Express | 12:00 Noon |
| Cape Town Metro | R150 | Next business day | 11:00 |
| Rest of South Africa | R150 | 1–4 business days* | 13:00 |
*Remote or outlying areas may require additional delivery time.
Delivery Options Explained
Standard Delivery
- Strand & Somerset West: Same-day delivery via Uber Direct (R80)
- Cape Town Metro: Next-business-day courier delivery (R150)
- Rest of South Africa: Courier delivery within 1–4 business days (R150)
Deliveries take place Monday to Friday during standard business hours. Orders placed after the stated cut-off times are processed the following business day.
Express & Local Delivery
- Same-day delivery: Available for Strand & Somerset West orders placed before 09:30 (Uber Direct)
- Next-day delivery: Available for Cape Town Metro orders placed before 12:00
Free Delivery
Free standard delivery applies to all orders of R800 or more, delivered anywhere in South Africa.
Free delivery uses standard courier services and typically arrives within 1–4 business days depending on location.
Order Processing
Orders are processed within 24 hours of confirmed payment. During peak periods or promotions, processing times may be slightly extended.
You’ll receive an order confirmation email immediately after checkout, followed by dispatch and tracking details once your order ships.
Tracking Your Order
- Courier deliveries: Tracking link emailed once dispatched
- Uber deliveries: Driver will contact you via SMS or phone before arrival
- You can monitor progress using the tracking link provided
Shipping Coverage
We currently ship within South Africa only.
- No international shipping
- No in-store collection
- All orders are delivered via courier or Uber Direct
Important Information
- Business days: Monday to Friday (excluding public holidays)
- Delivery address: Please ensure your address details are accurate and complete
- Delays: Weather, courier capacity, or regional constraints may occasionally cause delays
- Rates: Delivery rates may change and are always confirmed at checkout
Need Help?
If you have questions about your delivery, contact us at info@coolcanna.co.za.
Cool Canna
Handcrafted with care. Delivered with discretion.
